pko99 Privacy Policy

pko99 is a safe and reliable online entertainment platform. We believe that protecting our users' personal information is a fundamental responsibility. This Privacy Policy ("Policy") describes how pko99 collects, stores, uses, and where necessary shares your personal information with third parties.

When you use the pko99 website, create an account, play a game, or use our services, you are automatically considered to have accepted the terms of this Policy. We therefore ask that you read this Policy carefully before you begin using our services. If you disagree with any part of this Policy, please refrain from using pko99's services.

This Policy applies only to pko99's own website and services. pko99 is not responsible for third-party websites or services.

---

pko99 collects various types of information. This information is broadly divided into two categories — information you provide directly, and information our platform collects automatically.

2.1 Information You Provide Directly

• Full name and date of birth
• Email address
• Password (stored in encrypted form — never in plain text)
• Payment method details (bKash, Nagad, Rocket, or bank account information)
• Documents submitted for identity verification (such as a copy of a national ID card or passport)
• Any information provided to our support team during contact

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time and duration of website visits
• Cookie and session data
• Gaming activity and transaction history
• Navigation and click patterns within the website

---

pko99 uses your information only for specific, legitimate, and transparent purposes. The main reasons we use your information are outlined below:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide games, betting, and other entertainment services without interruption.
• Financial Transaction Processing: To correctly process deposit and withdrawal requests.
• Security & Fraud Prevention: To ensure account security and detect potentially fraudulent activity.
• Customer Support: To resolve any questions or issues you may have.
• Legal Compliance: To maintain records required under applicable laws and regulations.
• Platform Improvement: To analyse user experience and improve the quality of pko99's services.

We never use your information beyond the purposes stated above, and we do not sell it to third parties for commercial purposes.

---

The pko99 website uses cookies and similar tracking technologies. A cookie is a small text file that your browser stores on your device.

4.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website. Without these, the site does not work properly.
• Functional Cookies: Help remember your preferences and provide a personalised experience.
• Analytics Cookies: Used to understand how users interact with the site and to improve services.
• Security Cookies: Help protect your account and prevent fraud.

4.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. However, please note that disabling certain cookies may cause some pko99 services to not work properly and may affect your user experience.

---

pko99 does not sell your personal information to third parties. However, information may be shared in the specific circumstances below:

5.1 Service Providers

We work with trusted technology and service providers — such as payment processors (bKash, Nagad, Rocket, and banks that facilitate bank transfers), server hosting providers, and cybersecurity specialists. These organisations use your information solely to provide services on behalf of pko99 and operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be legally required to disclose information to comply with court orders, lawful requests from government authorities, or applicable laws. Such disclosures are beyond our control and we will endeavour to notify you to the extent possible.

5.3 Business Transfers

If any part of pko99's business is ever acquired or merged, your information may be transferred as part of that transaction. In such cases, the receiving organisation will be bound to comply with the terms of this Privacy Policy.

---

pko99 uses SSL (Secure Socket Layer) encryption technology to keep all your data transfers secure. Our security framework includes:

• Data storage using advanced encryption technology
• Regular security audits and penetration testing
• Restricted staff access — only authorised personnel can view your information
• Two-factor authentication
• Suspicious activity detection and automated alert systems
• Data backup and disaster recovery planning

While we strive to maintain the highest level of security, no method on the internet is 100% secure. However, pko99 commits to taking prompt action in the event of any security breach and will notify affected users where necessary.

---

pko99 retains your personal information only for as long as necessary. The retention period depends on the following factors:

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, financial transaction records may be retained for a specified period to meet legal obligations.
• Legal Claims: If any legal dispute or investigation is ongoing, relevant information is retained until it is resolved.

Once the specified period has ended or the purpose for retaining the information has been fulfilled, pko99 securely deletes or anonymises that information.

---

As a pko99 user, you have the following rights over your own information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances, you have the right to request that your information be deleted.
• Right to Object to Processing: In certain cases, you can object to the processing of your information.
• Right to Data Portability: You can request your information in a structured, commonly used format.
• Right to Withdraw Consent: If your information is being processed based on your consent, you can withdraw that consent at any time.

To exercise any of the above rights, please contact our support team. We will process your request as promptly as possible.

---

pko99's services are intended for users aged 21 and above only. We do not intentionally collect personal information from minors. If we become aware that a minor's information is in our system, we will immediately delete that information and close the associated account.

We attempt to verify user age through our identity verification process. If you believe a minor is using our platform, please let us know.

---

pko99's servers and partner organisations may be located in various countries. As a result, your information may be transferred across international borders. In such cases, we ensure that:

• The highest security standards are followed when transferring data.
• The receiving country or organisation provides adequate data protection.
• The receiving organisation is contractually bound to maintain standards equivalent to this Privacy Policy.

---

pko99 reserves the right to update or amend this Privacy Policy at any time. Before changes take effect, we will publish the new version on the website and the "Last Updated" date at the top of the page will be changed.

For significant changes, we will endeavour to send a notification to your registered email address. However, continuing to use pko99 after changes have been made will be considered acceptance of the new policy. It is therefore in your interest to review this Policy regularly.

---

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. Our 24/7 live chat and email support is available in both Bengali and English.

pko99 is committed to your privacy. Protecting your information is not just a legal obligation for us — it is part of our business values. We believe that a transparent, secure, and responsible platform is what earns users' trust over the long term.