Frequently Asked Questions
Answers to all your questions about pko99
From making deposits to claiming bonuses, withdrawals, and responsible gambling — find clear and straightforward answers to every question you have here.
Welcome to pko99. On this page we have organised the most common questions from our platform users into four sections — responsible gambling, bonuses and offers, deposits, and withdrawals. Every answer is written on the basis of direct and accurate information so you get quick and reliable help. If you do not find the answer to your question, contact us directly via our 24/7 live chat or email.
Detailed Q&A
Your questions, our answers
Responsible Gambling
If you feel that gambling is getting out of control, contact us without delay. pko99's 24/7 live chat provides support directly in Bengali, or you can email [email protected]. Our support team will help you set up self-limits or a cooling-off period. Feel free to reach out — your privacy is fully protected.
Yes, absolutely. At pko99 you can set how much you can deposit per day, per week, or per month. Contact our live chat support to activate this limit. Once a limit is set it takes effect immediately, and any increase requires approval through a set process, so decisions are not made on impulse.
A cooling-off means stepping away from your account for a set period — such as 24 hours, one week, or one month. Self-exclusion is a longer-term break during which the account remains fully inactive. To activate either option, email [email protected] or submit a request via live chat. Our team will act promptly.
Some common signs: repeatedly playing to chase losses, hiding spending, neglecting family or work, wagering amounts that feel uncomfortable, and continuing to play by telling yourself "just this once." If these signs feel familiar, visit pko99's responsible gambling page and talk to us.
Bonuses & Offers
After opening your first account at pko99, you will receive a 200% bonus on your first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus, bringing your total balance to ৳3,000. The bonus is added to your account automatically — no separate code is needed.
No, the welcome bonus applies only once per player. Opening multiple accounts using the same name, address, payment method, or device is a violation of the bonus policy. In such cases the bonus may be cancelled. For honest players, pko99 regularly offers other promotional deals.
A bonus has a set expiry — if wagering is not completed within that time, the bonus may expire. You can find details about the validity of active bonuses in the bonus section of your account. For specific questions, ask us via live chat.
A wagering requirement is the condition that determines how much you must bet before you can withdraw bonus winnings. At pko99 this is calculated as 25 times the bonus amount only, not the deposit. Example: if you receive a ৳2,000 bonus, you must place bets totalling 25 × ৳2,000 = ৳50,000. After that, winnings from the bonus become withdrawable.
For the first deposit bonus, the maximum bonus is ৳5,000. For example, depositing ৳6,000 would calculate to ৳12,000 at 200%, but the bonus is capped at ৳5,000, giving a total balance of ৳11,000. Any deposit beyond the bonus cap is added directly to your balance.
How to Deposit
Log in to pko99, go to the deposit section, and select bKash as your payment method. Enter the amount (minimum ৳300), then complete the payment using your bKash number by following the instructions. Once the transaction is complete, your balance is usually updated within a few minutes. Make sure you are using your own bKash number.
Yes, depositing at pko99 via Nagad is completely safe. SSL encryption keeps every transaction secure. Select Nagad in the deposit section, enter the amount (minimum ৳300), and follow the instructions in the Nagad app. Your balance updates quickly once the payment is complete.
First, check the transaction history in your bKash, Nagad, or Rocket app and note the transaction ID. Then send that ID to pko99's live chat or to [email protected]. Our team will verify it quickly and resolve the issue. Balances are usually updated within a few minutes.
pko99 does not charge any deposit fee of its own. However, your payment provider — such as bKash, Nagad, or Rocket — may charge a small transaction fee according to their own terms. For bank transfers, the relevant bank's standard charges may also apply. Contact your payment app or bank for details.
Withdrawals
Yes, to withdraw at pko99 you must receive funds into a bKash, Nagad, Rocket, or bank account registered in your own name. Sending to someone else's wallet is not possible. This is done for security, so that only the account holder can carry out transactions.
To withdraw winnings earned from a bonus, you must first meet the wagering requirement. Once the requirement is met, the winnings move to your withdrawable balance and you can then follow the normal withdrawal process. You can track your bonus progress on your account dashboard.
The minimum withdrawal amount at pko99 is ৳800. Withdrawal requests below this amount will not be accepted. There is no set maximum limit — you can withdraw as much as your available balance allows.
Yes, withdrawals at pko99 are available seven days a week, twenty-four hours a day. There are no restrictions on Fridays, Saturdays, or public holidays. You can submit a withdrawal request at any time and the funds will arrive within the normal processing time.
The standard processing time for withdrawals at pko99 is 30 minutes to 3 hours. bKash, Nagad, and Rocket transfers are often faster. Bank transfers may take additional time depending on the bank's processing. Your first withdrawal may take slightly longer due to identity verification.
Common reasons for a withdrawal being cancelled include: account verification not completed, active bonus wagering not yet fulfilled, incorrect payment details or the wallet not being in your own name, and requesting an amount below the minimum of ৳800. Our support team is always ready to help resolve the issue.
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